Trust & Safety
How does RealEVR Estates keep me safe?
At RealEVR Estates, your safety and trust are our top priorities. We've implemented comprehensive security measures and verification processes to ensure a safe and reliable platform for all users.
Whether you're searching for your dream home or listing properties as an agent, you can trust that we're working behind the scenes to protect your interests and maintain the highest standards of security.
How are agents verified?
License Verification
- • All agents must provide valid real estate licenses
- • Licenses are verified with regulatory authorities
- • Regular license renewal checks
- • Suspension of accounts with expired licenses
Identity Verification
- • Government-issued ID verification
- • Business registration verification
- • Phone number and email verification
- • Background checks for premium agents
How are listings verified?
Property Ownership Verification
We verify property ownership through title deeds and land registry checks to ensure all listed properties are legitimate and properly owned.
Photo Verification
All property photos are reviewed to ensure they accurately represent the actual property and meet our quality standards.
Location Verification
Property locations are verified using GPS coordinates and address validation to ensure accurate location information.
How are payments protected?
SSL Encryption
All payment transactions are protected with industry-standard SSL encryption.
Secure Payment Gateway
We use Flutterwave, a trusted payment processor with PCI DSS compliance.
Fraud Protection
Advanced fraud detection systems monitor all transactions for suspicious activity.
How is my privacy protected?
Privacy Protection
- • Your personal information is never shared without consent
- • Secure data storage with encryption
- • Regular security audits and updates
- • Compliance with data protection regulations
Dispute Resolution
- • Dedicated support team for dispute resolution
- • Clear refund policies for virtual tour payments
- • Escalation process for complex issues
- • Regular review of user complaints
How do I report a problem or a scam?
We actively monitor our platform for any suspicious activity and encourage users to report any concerns they may have.
Report Suspicious Activity
If you encounter any suspicious listings or behavior, please report it immediately.
Report Issue →Safety Guidelines
Learn about best practices for safe property viewing and transactions.
Read Guidelines →Who do I contact about safety?
Have a safety concern or need to report an issue? Our dedicated Trust & Safety team is here to help.